Privacy Policy

1. Information We Collect

When you browse our storefront, place an order, or interact with our services, we may collect the following details:

• Contact Information: Your name, phone number, and email address.
• Delivery Details: The recipient's name, delivery address, phone number, and delivery landmarks.
• Order History: The hampers and bakes purchased, chosen slot date, and transaction references.
• Gift Messages: Notes or personal tags you write to accompany gift boxes.

2. How We Use Your Information

We collect and process your information solely for legitimate operational purposes:

• To bake, assemble, and customize your orders for your specified delivery or pickup slot date.
• To dispatch transactional communications (order confirmation, invoice, date reminders, and tracking updates).
• To coordinate rider pickups and deliveries with our courier partners (e.g., Porter).
• To provide timely customer support via WhatsApp, phone, or email.

3. Payment Information & Security

Online transactions on our platform are processed through RBI-compliant, encrypted payment gateways (such as Razorpay and UPI providers). BNF Patisserie does not store, process, or view your sensitive card numbers, CVVs, or UPI PINs.

4. Sharing Your Information

We do not sell, rent, or trade your personal data. We only share necessary order fulfillment details with:

• Delivery Partners: Local courier riders (e.g., Porter) receive the recipient name, address, and phone number solely for delivery completion.
• Statutory Authorities: Only when legally required to comply with law, regulation, or judicial process.

5. Data Retention & Rights

We retain your order information for our business records, customer query resolutions, and accounting compliance. You may request to review, update, or remove your contact data from our marketing communications at any time.